Wheelchair Users
We can seat up to 4 wheelchair users in our auditorium. The auditorium has tiered seating so if you need step-free access or are a wheelchair user that would prefer to transfer, please request the Priority Step-Free Access seats in Row Q. We have a lift and our accessible toilet is on the first floor. To book these, contact our box office on 01394 615042, or email us at hello@seckfordtheatre.org
Steps & Access
We have a step free entrance to our venue within the grounds of Woodbridge School. Once inside the building, there is a lift available to transport you to all areas of the theatre, including the auditorium on the lower ground level, and our accessible toilet on the first floor.
Steps from Foyer to Stalls: 6
Steps from Foyer to Finbow Balcony: 10
Steps from Stalls entrance to front row of Stalls (Row A): 5
Steps from Stalls entrance back row of Stalls (Row U): 4
Steps from Finbow Balcony entrance to front row of Finbow Balcony (Row AA): 0
Steps from Finbow Balcony entrance to front row of Finbow Balcony (Row CC): 2
Please note, our wheelchair, companion, and priority step-free access spaces are located in the rear section of the Stalls (Rows Q, R, & S).
Deaf/ Hearing Impaired
The theatre has an assisted listening system and can be used with or without a hearing aid. Details about what we have available are below:
Induction Loop Necklace: Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace switch your hearing aid to the ‘T’ setting and the sound is amplified. The necklace has an adjustable volume control.
Headset: This device amplifies sound through earpieces similar to regular headphones. Suitable for persons without a hearing aid.
Assistance Dogs
We have a grasses area directly outside the building. We are happy to allow assistance dogs in the theatre or can be looked after by our staff if required. We have a water bowl available.
Free Seckford Theatre Nimbus Access Pass
Introducing the Access Card Scheme
We are delighted to announce we are now working with Nimbus Disability to make ticketing and access to Seckford Theatre more inclusive for customers with accessibility requirements. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK. To ensure that our ticketing and venue are used effectively for those who require these access facilities we are introducing a level of validation. Nimbus’ experience in running the Access Card Scheme will enable us to mitigate possible misuse and best support you at the theatre.
The Seckford Theatre Digital Access Pass is valid for 3 years and is completely free.
If you would like to apply for a free Seckford Theatre Digital Access Pass, please click the link below:
If you already have an Access Card, all you need to do is contact our box office and let us know a few details including your Access Card ID and you are ready to go!
Once you have received your Seckford Theatre Digital Access Pass, please call the Theatre Box Office on 01394 615042 and we will then be able to assist you with your booking.
For help and support applying, please visit the Access Card website by clicking here: https://knowledge.accesscard.online/
If you are not able to use online forms, Nimbus will be able to assist with telephone application on 0330 808 5108.
Full Nimbus Access Card
You can upgrade your free Seckford Theatre Digital Access Pass to a full Access Card. This costs £15 and is valid for 3 years. You can find out more information on The Access Card provided by Nimbus here.
The full card provides you with the same benefits as the free registration, as well as:
- Recognised at venues across the UK & beyond
- Receive a Photo ID card with symbols relating to accessibility needs
- Informative online access directory
- Access to a closed Facebook Community group
Personal assistant Tickets
We offer complimentary Personal Assistant tickets to customers who require additional support due to a disability or long-term health condition, as defined by the Equality Act (2010). Eligibility is assessed and administered by Nimbus Disability’s Access Card on our behalf.
We regret customers cannot book free Personal Assistant tickets online. For further assistance please contact the box office on 01394 615042.
Key Information
Companion Requirements:
By accepting this ticket, your companion (who must be over 18 years old) agrees to provide any support you need during your visit, including in emergency situations. They must be capable and available to always assist you.
Who Is Eligible?
Essential Companion tickets are for individuals whose disability-related needs mean they require more support than what could be reasonably expected from family or friends.
Please note:
- Important Information: Essential companion tickets are limited and may not be available for all performances. Some shows may opt out of this scheme, and this will be indicated at the time of booking.
Proof of Eligibility
To book Essential Companion tickets, you must provide one of the following:
- A Full Access Card provided by Nimbus with a +1 or +2 symbol
- Or, register for free with Nimbus Disability’s Seckford Theatre Digital Access pass (must include the +1 symbol)
Why nimbus?
Working with Nimbus allows us to:
- Take a consistent approach across our venue
- Reduce the amount of sensitive personal data shared
- Focus on your accessibility needs, not medical details
Terms & Conditions
- Companion tickets must be booked with a paid ticket.
- Companions must be 18+ years old.
- While we appreciate young carers, children aged 15 or under must be supervised by an adult.
- If a child under 18 is presented as a companion, we reserve the right to charge full price or deny entry.
- If you no longer require a complimentary companion ticket that has already been issued, please return it so that others may benefit.
- Repeated non-use of booked companion tickets may result in removal of this facility.
- Misuse will result in removal of access to this service.
Important:
We only accept valid proof of eligibility. Seckford Theatre colleagues will refer you to Nimbus’ Access Card service. Their decision is final.
If you require more than one companion, your Access Card or Free Seckford Theatre Digital Access Pass must display the +2 symbol as verified by Nimbus.
FAQ’s
Got a question?
For frequently asked questions and guidance notes click here FAQs and Guidance Notes
We will not authorise the sale of personal assistant tickets to people who are not able to provide the required proof, via Nimbus Disability which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.
We recognise that some customers may require the support of more than one personal assistant or essential companion. We will require official proof of this requirement in order to add this facility to your account; your Access Card registration will show a +2 symbol.